CLINIC POLICIES

Since 2017, Sunshine Cosmetic Clinic & Medi Spa has been dedicated to exceptional service and care. We value your trust and appreciate your understanding of our policies, which help us serve all clients fairly and efficiently.

Deposit Policy
A deposit may be required to secure an appointment. The deposit will be applied toward the cost of the scheduled treatment or service. The required deposit is $50 for treatments of 1 hour or less and $100 for treatments of more than 1 hour. Deposits can be made in person, by e-transfer, or online through our secure payment system. Appointments will not be confirmed until the deposit is received.

Cancellation Policy
Appointments may be modified through Vagaro or by calling us at least 48 hours in advance to receive a full deposit refund, if a deposit was charged. Late cancellation fees apply as follows: $50 for treatments of 1 hour or less; $100 for treatments over 1 hour.

We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. We have set aside a staff member, treatment room, equipment, and time specifically for you. When you miss an appointment with us, we not only lose your business but also the potential business of other clients who could have scheduled an appointment for the same time.

No-Show Policy
No-shows will be charged 50% of the scheduled treatment value, with a minimum charge of $50. Repeated no-shows or late cancellations may require a deposit or prepayment for future bookings.

Late Arrival Policy
Late arrival may shorten the treatment time or require the appointment to be rescheduled. To ensure the best experience, clients are encouraged to arrive 10 minutes early.

Refund & Exchange Policy
Products: Unopened items with the original receipt may be refunded within 14 days. Opened, used, and final sale items are non-refundable.
Treatments/Treatment Packages: All treatment and treatment package purchases are non-refundable. Unused treatments may, at the clinic’s discretion, be exchanged for services, products, or store credit of equal value.
Gift Cards and Memberships: Non-refundable after purchase.